Send support a screenshot / console log¶
The more we know, the faster we can help. When you email support@flashissue.com, include:
- the Google account you use with Flashissue,
- what you were doing, what you expected to happen, and what actually happened,
- whether you're in Gmail (the extension) or the web app, and your browser,
- a screenshot,
- the console log if something isn't loading.
Take a screenshot¶
- Windows: press Windows+Shift+S and select the area.
- Mac: press Cmd+Shift+4 and select the area.
Copy the console log¶
- In Chrome, on the page with the problem, press F12 (or Cmd+Option+J on a Mac) and open the Console tab.
- Reload the page and repeat what went wrong.
- Right-click inside the console, choose Save as…, and attach the file. Or take a screenshot of any red errors.
Never send us your password. We'll never ask for it.