Clear cache, enable cookies & test in Incognito¶
Clear your browser cache¶
Flashissue updates often. Sometimes your browser keeps an old copy and new fixes don't show up.
In Chrome, go to Settings → Privacy and security → Delete browsing data. Choose Cached images and files, then click Delete data. Reload Gmail or Flashissue.
Turn on cookies¶
If Flashissue is stuck on a loading screen, or you can't sign in even with the right account, cookies may be blocked.
In Chrome, go to Settings → Privacy and security → Third-party cookies. Allow third-party cookies, or add [*.]flashissue.com to the sites that are allowed to use them. Then reload.
Test in Incognito mode¶
Incognito mode runs without your other extensions, so it shows whether another extension is causing the problem.
- Go to
chrome://extensions, click Details on Flashissue and turn on Allow in Incognito. - Open a new Incognito window, sign in to Gmail and try Flashissue.
If it works in Incognito but not in a normal window, another extension is likely interfering:
- In a normal window, turn off every extension except Flashissue.
- Turn them back on one at a time, checking Flashissue after each one.
- When Flashissue breaks again, you've found the extension causing it.